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Service Delivery and Execution

Five Tips to Manage Overwhelm

Does it seem like you need to accomplish more in less time than ever before?  Just about every small business owner I know is overwhelmed with everything they need to do.  Many factors are contributing to this feeling:  new technologies, increased government regulation, a need to market harder, and less access to capital are just …

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How to Save Precious Time Onboarding New Clients

You might have routines and systems to help a new employee settle in, such as payroll forms and training manuals.  You might also have some procedures set up for when you start doing business with new vendors, such as asking them for their tax ID paperwork and having them submit invoices to your standards.  But …

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The Secret Sauce to Saving Time

Is finding enough time to do everything you need to do one of your top five small business challenges?  If so, you’re not alone; just about every entrepreneur lists “time” as a challenge they face today in running their businesses.  It’s not uncommon to feel stressed and overwhelmed at everything you need to do. Plenty …

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Want Fries with Your Burger? The Fine Art of the Upsell

Restaurants do it beautifully.  “Did you leave any room for dessert or coffee?” At least one car rental company my client just visited did it obnoxiously.  “Did you want insurance, gas, a GPS, or a toddler seat? Who will be responsible for the car if something happens to it? Oh by the way, it’s extra …

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